One operational system for businesses that move product — orders, stock, jobs, fulfilment, invoicing and reporting — configured to the depth you need and operated by LB Labs, with websites, chat and voice attached as modules.
Packages
One system, configured to the depth your operation needs.
Every package is the same platform — orders, stock, jobs, fulfilment, invoicing, reconciliation, portal and reporting — configured to one of three levels for businesses that move physical products. Websites, chat and voice attach to any of them.
Pricing is scoped against your operation after the audit.
Core
Businesses that move product and need the order-to-invoice chain in one place — without stock or job tracking yet.
The outcome
Orders captured once and invoiced on time, with the accounting system kept in step and one workflow running itself.
- Orders and invoicing — every order captured once, its status visible from arrival to payment, the invoice raised when the work is done.
- One automated workflow — the handoff that costs the most today, running without anyone remembering.
- Standard integrations — accounting, CRM and calendar connected by API, so nothing is re-typed.
Signature
Operations where stock, jobs and customers all need one current state — and customers are still ringing for it.
The outcome
Stock, jobs and orders that agree with each other, and customers who can see their own status without a phone call.
Everything in Core, plus
- Stock and inventory — live levels that move with orders, deliveries and jobs.
- Job and project tracking — stages, assignments, approvals and handoffs modelled on your process.
- Client portal — a live view for every customer: order status, documents, invoices and requests.
Masterpiece
Multi-site operations, or businesses whose process needs modules nobody sells off the shelf.
The outcome
One system across every site, extended with the modules your operation actually needs — and reviewed with you as it grows.
Everything in Signature, plus
- Multi-site operation — locations, warehouses and teams running on one system with one set of numbers.
- Custom modules — the parts of your process that no standard capability covers, designed and built into the core.
- Priority support — a service level ahead of every other package.
- Quarterly operations review — the system, its results and what should grow next, reviewed with you each quarter.
Add-on module
Voice Agents
For operations whose phone rings while the team is on the tools — and whose callers won't leave a voicemail.
The outcome
Every call answered within seconds, qualified, booked into your calendar and written back to the system it belongs to.
- Inbound answering & triage — business hours, overflow, after-hours or missed-call recovery, following the approved path.
- Enquiry capture & qualification — structured questions collect the details your workflow needs before anyone picks up.
- Booking & callback workflows — appointments and callbacks booked against your real calendar rules.
- Order & job status — callers get the answer from the system it lives in — no transfer, no callback.
- Approved answers & human escalation — an approved knowledge base with an owner, and urgent or complex calls transferred to a person on rules you set.
Voice is metered infrastructure: every voice module includes a call allowance sized to your volume, with usage above it charged transparently.
Add-on module
Website+
For businesses whose website should be the front door of the operation, not a brochure beside it.
The outcome
A fully custom, production-ready website with the AI systems behind it — chat, content and enquiry flows connected to your platform.
- Premium website — fully custom design and development — fast, responsive, accessible and production-ready.
- AI chatbots — a chat agent connected to the system behind the site: order status, bookings, enquiries and approved answers, with a person one escalation away.
- Blog automation — content and publishing workflows that keep the site current.
- Website-integrated automation — enquiry, quote and booking flows that land in your system as records and next steps — not emails to re-type.
The website is built for you and stays yours; the chat and automation attached to it are operated by LB Labs as part of your subscription.
How an engagement works
From the audit to a system we run for you.
Every package follows the same path. Below are the steps, the two modules that attach at any level, and what stays yours.
Every engagement starts with the audit. It decides which package level fits, which modules belong, and what should be left alone — before anything is configured.
A one-off implementation configures the core around your operation, migrates your data and launches it in stages. The monthly subscription then covers LB Labs operating, maintaining and improving the system.
Voice Agents and Website+ attach to Core, Signature or Masterpiece alike — and a voice agent or a website can be where an engagement begins.
A phone agent that answers, qualifies, books and updates the system it belongs to — attached to any package, or the first module of a system. Voice is metered infrastructure: every voice module includes a call allowance sized to your volume, with usage above it charged transparently.
Explore AI voice agentsA premium website built to LB Labs' standard with the AI systems behind it — a chatbot connected to the system, blog automation and website-integrated workflows — attached to any package, or the place an engagement starts.
Explore premium websitesYour platform, portals, automations and agents are operated and maintained by LB Labs as part of your subscription. A Premium Website is different: it is built for you and stays yours.
The next step
You don't need more software. You need the right system.
Bring us the bottleneck. The audit will tell you what a system around it would look like, which package level it calls for — and whether it's worth building.