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We design the handover first. An agent that traps customers in a loop costs more than the enquiries it answers.
AI chatbots & support
← All servicesWe build chat agents for your website, WhatsApp, SMS and email that resolve routine questions immediately, capture and qualify enquiries around the clock, and escalate to your team with full context the moment a conversation needs a person.
Why it matters
Most enquiries are the same handful of questions — hours, availability, process, what happens next — and every one feels urgent to the person asking. Answered instantly, they become customers. Left overnight in a web chat or found three days late in a DM, they become someone else's.
A governed chat agent answers from information you've approved — the same correct answer at midnight as at midday, on every channel you run. Customers resolve the routine themselves, in seconds. The conversations that need a person are handed over with their full context, so nobody starts again from zero — and your team's capacity goes to the enquiries that earn it.
Common challenges
Where enquiries go to die.
Website forms, web chat, WhatsApp, Instagram, email — each checked by someone different, none tracked in one place.
Questions asked at 9pm answered at 9am — long after the customer found someone who replied straight away.
Opening hours, pricing process, availability, directions — the same answers typed out dozens of times a week.
Different staff giving different answers to the same question, with no approved source of truth behind any of them.
When a conversation finally reaches a person, the customer starts again from zero — because nothing travelled with it.
What we build
Conversational support with rules you control.
Every agent works from approved knowledge, follows defined escalation rules and logs everything it does.
Website chat agents
On-site agents that answer product and service questions, capture enquiries and guide visitors to the right next step.
WhatsApp, SMS & messaging
The same governed agent on the channels your customers actually use — with conversation history that follows them across channels.
Enquiry capture & qualification
Structured intake that qualifies leads against your criteria and routes them into the CRM as actionable records, not raw transcripts.
Booking support
Appointments and callbacks offered in-conversation, booked against your calendar rules or queued for confirmation.
Approved knowledge answers
Responses come from a maintained, approved knowledge base. Uncertain questions are escalated, never improvised.
Escalation & human handover
Defined triggers hand the conversation — with its full context — to the right person, in the tools your team already watches.
How we build
Audit
We audit what your customers actually ask, on which channels, at what hours — and what happens to each enquiry today.
Design
The knowledge base, conversation flows, qualification criteria and escalation triggers — approved by you before the agent says a word.
Build
The agent is deployed across your chosen channels and wired into the CRM, calendar and notification tools your team already runs.
Test
We stress it with the questions customers really ask — ambiguous, misspelled, out-of-scope and hostile — and verify every escalation path.
Launch
Live with monitoring on every conversation, an owner for the knowledge base and a weekly review while the agent earns its scope.
Improve
Unanswered questions become knowledge-base updates; resolved conversations become the evidence for expanding what the agent handles.
Built deliberately.Governed from day one.
What we deliver
What ships is a governed agent your customers actually like using — every channel in one tracked pipeline, every answer from approved knowledge, every escalation carrying its context.
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Web, WhatsApp, SMS and email land in the same tracked pipeline — not four more inboxes to check.
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The agent answers from information with a named owner. No scraping, no guessing, no invented policies.
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The people who scope the agent build the agent — and stay accountable for how it behaves in production.
The next step
Your front desk shouldn't be a bottleneck.
Tell us what your team answers by hand every day. We'll tell you how much of it an agent could safely take — and where the human line should sit.