Capture missed demand. Automate service. Govern the system.
LB Labs builds production-ready voice agents and workflows for Australian businesses that need faster response, less manual admin, and measurable operating control.
AI automation for business leaders
Designed for leaders who own a P&L
You are responsible for revenue, margins and headcount.
We design and implement AI systems that respect those constraints.
LB Labs works with SMB and enterprise teams to map where agents, workflows and apps create measurable value.
We then ship production systems with clear SLAs, dashboards and ownership.
What LB Labs delivers
Systems that create measurable value.
AI Consulting
Discovery, use-case prioritisation, stack readiness assessment and a governed implementation roadmap.
AI Voice Agents
Designed for teams with missed calls and high inbound volume. Targets 95%+ answer rate with under 2-minute median handling time.
Chat and FAQ Agents
Deployed on your website, WhatsApp, SMS or email — with escalation to human agents when needed.
Outreach Agents
Agents that pull from your CRM, send compliant messages, and sync replies back into your systems automatically.
Custom Workflows
CRM updates, invoice generation, approval workflows, reporting — built around your specific processes.
Monitoring and Governance
KPI dashboards, escalation logic, incident response, and documented audit trails for AI under your oversight.
Outcomes we target in the first 90 days
Clear results, not vague improvements.
Every engagement starts with defined success metrics. We work toward specific outcomes — and track them from day one.
- More qualified opportunities entering your pipeline.
- Faster lead response and handoff across sales and service.
- Reduction in manual handling of routine enquiries and bookings.
- Single dashboards for core revenue and operations KPIs.
- Documented AI systems your team understands and controls.
How LB Labs works
A structured process that controls risk at every stage.
Discover and prioritise
We map your revenue and operations, identify bottlenecks, review your stack, and assess data readiness. You receive a prioritised opportunity list with estimated effort and value.
Design the system
We define the architecture, integration points, escalation rules, and governance controls for your pilot. Clear success metrics and SLAs before any build begins.
Build and validate
We implement the system, connect your tools, test against real scenarios, and run a controlled pilot with your team before full deployment.
Monitor and improve
Dashboards track performance from day one. We review results, run optimisation cycles, and support expansion once the pilot proves value.
Trusted by growing businesses across industries
Governance, compliance and human control
We design for auditability from day one.
Every system includes documented behaviour, escalation paths, and human oversight — not as an afterthought, but as a core design requirement.
- Documented prompts, escalation paths and human-on-the-loop controls.
- Audit trails for decisions and changes to models and automations.
- Australian Privacy, Spam and Consumer Law requirements considered during system design.
- SLAs for uptime, latency and incident response defined per engagement.
Find where AI can create practical value
Start with your operational bottlenecks and existing systems.
We will help identify the highest-value place to begin, design a governed pilot, and measure the outcome before expanding.