Capture missed demand. Automate service. Govern the system.
LB Labs builds production-ready voice agents and workflows for Australian businesses that need faster response, less manual admin, and measurable operating control.
Designed for leaders who own a P&L
You are responsible for revenue, margins and headcount.
We design and implement AI systems that respect those constraints.
LB Labs works with SMB and enterprise teams to map where agents, workflows and apps create measurable value.
We then ship production systems with clear SLAs, dashboards and ownership.
What we deliver
AI consultancy
Strategy, roadmap and governance for AI use across revenue and operations.
Custom agents and workflows
Voice, chat and back-office agents aligned to your processes and stack.
AI-Voice Agents
We specialise in Intelligent high quality AI voice agents that integrate seamlessly.
Ready-to-ship products
Voice agents, social automation, outreach agents, content automation, appointment/FAQ bots.
Outcomes we target in the first 90 days
- →More qualified opportunities
- →Reduction in manual handling of routine enquiries and bookings.
- →Faster lead response and handoff across sales and service.
- →Single dashboards for core revenue and operations KPIs.
How we work with your team
Discovery and design
Stakeholder interviews, stack review, data audit and risk assessment.
Pilot build
Implement a focused pilot with clear success metrics and guardrails.
Scale and standardise
Roll working patterns into more teams, markets or products.
Govern and refine
Ongoing monitoring, A/B testing and incident response.
Companies we have worked with
Trusted by growing businesses across industries
Governance, compliance and support
We design systems with governance from day one.
That includes:
- →Documented prompts, escalation paths and human-on-the-loop controls.
- →Audit trails for decisions and changes to models and automations.
- →Consideration for Australian Privacy, Spam and Consumer Law when handling personal data and outbound messages.
- →SLAs for uptime, latency and incident response defined per engagement.
